Leading South Africa’s Digital Banking Revolution

Capitec Bank has established itself as a digital champion in South Africa’s financial sector, redefining banking with a strong focus on technology innovation and customer-centric services. With over 24 million clients and more than 13 million active app users, Capitec’s digital-first approach is transforming how South Africans interact with their money every day.

Leading Digital Innovation

At the core of Capitec’s success is its user-friendly mobile app which sees over 500,000 users every hour and gains 180,000 new users monthly. The bank has seen a 30% increase in card transactions, amounting to around 6.6 million taps daily across the country and abroad. Their payment platform, Capitec Pay, enables secure and seamless online shopping via cellphone authentication without needing a card, processing more than 134 million transactions worth over R26 billion.

Capitec’s commitment to harnessing technology extends to customer service innovations like WhatsApp chat support, which now caters to 65% of client interactions, marking a major shift in personalised digital engagement.

Data-Driven and Customer-Focused

Underlying this growth is Capitec’s extensive use of data analytics, drawing from trillions of data points to improve client experience and offer tailored financial advice through their ‘next best actions’ feature. This system sends over 40 million monthly communications via app notifications, email, and SMS, helping customers manage their finances smarter.

Expanding Financial Inclusion

Beyond technology, Capitec has broadened its offerings beyond personal banking into business banking, insurance, and value-added services, serving a wide spectrum of the South African economy. Its transparent, low-cost banking model has been praised for promoting financial inclusion, making banking simple and affordable for millions.

Security and Future Outlook

Capitec also prioritises security, with advanced fraud prevention tools including facial biometric verification, raising the industry standard on client protection. The bank’s ongoing technology investments signal its intent to remain at the forefront of South Africa’s rapidly evolving digital economy.

Capitec is more than a bank; it is a digital powerhouse reshaping banking in South Africa through simplicity, innovation, and deep customer insight. Its successful blend of technology and inclusivity sets a benchmark for the future of finance on the continent.